FAQ - Frequently Asked Jewelry Questions | Jewelpin

FAQs

 

Placing an Order

 

1.     Can I add to my order?

Yes, you can add to your order any time before the order is processed. Once that is done, you will need to contact us at sales@jewelpin.com to see what can be done about it. If your request is made after the order is processed, charges might be different. 

 

2.     Can I modify my order?

You can modify your order any time before it is processed. For further queries please contact sales@jewelpin.com.   

 

3.     How do I see the status of my order?

You can track the status of your order from your account page on the website. Once the order is shipped you can track it through the FedEx tracking number. 

 

 4.     How long till I can cancel my order without being charged?

For any details about order cancellation once it has been processed, please contact us at sales@jewelpin.com

 

5.     What should I do if can’t find suitable products ?

If you don’t find something you like, you can go to the custom order section to let us know what kind of designs you’d like to see and our customer service will contact you to discuss further.  

 

6.     Can any of the silver designs be made in brass?

Yes, all the products shown in the silver gallery can be made in brass and vice versa.

 

7.     Can any designs be made in gold?

Unfortunately we don’t offer that service as of now, but you can write to us at sales@jewelpin.com if you wish to get a product made in gold.

 

 

Split Pay

 

1.     Which items qualify for split payments?

All items on our website have the option for split payment. So you can choose whether you want to split the payment 50-50 or make the full payment in one go. 

 

2.     How many payments will there be on split pay?

Split lets you divide your payment 50-50. So there will be two separate payments, one at the time of order and the other when the order is ready to be shipped.

 

3.     How can I view/manage my split payments?

You can view your pending payments in by clicking on your name at the top right corner of the website and then clicking on orders.

 

Jewellery Questions

 

1.     Do you provide chains with your pendants?

No, chains are not part of the pendants that are sold on the website. However, you can contact us at sales@jewelpin.com if you require chains along with the pendants.

 

2.     Do you accept custom made jewellery designs?

Yes, we do accept custom designs uploaded by customers under the custom orders bracket. Once uploaded, our manufacturing team will have a look into it and get back to you about whether we can get the design into production or not.

 

We are also open to minor changes in our existing designs, you can let us know about what changes you want in the review section under that product or in the remarks section while checking out.

 

3.     Do you deal in materials other than 925 sterling silver?

Yes, we also make brass jewellery.

 

4.     Is your silver jewellery nickel and lead free?

Yes, all our products are lead and nickel free. If you require a certificate for the same please contact sales@jewelpin.com.

 

5.     Is your silver jewellery stamped with 925? Can I get a personalized stamp?

Yes, all our silver jewellery products have a 925 stamp. If you want a personalized stamp please add that in the remarks section while checking out or contact us at sales@jewelpin.com.

 

6.     What if I want my jewellery made in a stone that is not available under that product?

Often it can be difficult to acquire gemstones in particular shapes and sizes, due to this we have limited the number of gemstones provided on each design. However, if you want us to make a particular design in a stone of your choice that is not already listed, please feel free to write to us at sales@jewelpin.com.

 

7.     What sizes are your rings available in?

Many of our rings are available in multiple sizes. There are many different sizing methods around the world. Due to this, and to standardise our sizing internationally, we use American sizing as it is easier to understand for both the consumer and our manufacturing unit. All rings have a sizing chart menu on the side.

 

8.     Will my item be the same as the one displayed on the web?

The samples that we use for our  photos are chosen from the stock available of the item and therefore should be a representative example of the item.

 

Because we mostly use genuine gemstones, which are a naturally occurring rather than man-made, there can always be some variance between items. Also, many of our pieces of jewellery are hand-made which can lead to differences between individual items.

 

9.     Are the carat and metal weights guaranteed?

The carat weights and metal weights quoted in our design details are the average for the design and stone shown in the picture. The real weight of the product and stone will vary. Since rings are available in multiple sizes, the metal weight given is the average for that item across all the sizes.

 

10.  Are your gemstones treated or modified?

Throughout the jewellery industry, many gemstones undergo some form of treatment to enhance their appearance or durability. Therefore you should assume that any gemstones you purchase from us are treated.

 

Shipping & Delivery

 

1.     How will my order be delivered?

We use FedEx for all deliveries. Delivery time taken once dispatched will depend on the destination. 

 

2.     How do I track my order once it has been dispatched?

When we dispatch your order we will send you an email letting you know it has been dispatched and giving you an estimate of when it should arrive. If tracking information is available, we will give you a link to enable you to track your parcel.

 

3.     Do you ship in India?

No, unfortunately, because our factory is located in the Special Economic Zone we only export our products outside India.

 

 

Repair and Resizing FAQs

 

1.     How long will the repair take?

A repair will generally be dispatched back to you within 5 working days from the date we receive the product.  But this might increase in case the materials required need to be sourced from other suppliers.

 

2.     Who do I talk to if I have a problem or question?

For any questions or problems please email us at sales@jewelpin.com.

 

3.     How long does it take for an email reply?

You should expect an email reply within 24 hours and in most cases in a much shorter timescale.

 

Returning items

 

1.     Can I return items that I do not want?

No. Whenever you buy jewellery from us you are liable for the purchase. If you do not like our product or find it faulty, you must inform us in a 14 day window from the date you have received the parcel. You can then contact our sales team at sales@jewelpin.com.

 

2.     How do I return faulty items?

If your jewellery becomes faulty within 14 days of receipt, you will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement.

 

3. How long will my return take to be processed?

We will process your return within 14 days of receiving it. However, most of the time we process returns much quicker than this and aim to process them within 7 - 10 days.

 

 

FAQ - Frequently Asked Jewelry Questions | Jewelpin