ORDER ENQUIRIES
1. Can I add my logo?
There are no extra charges for adding a logo.
2. What types of metal do you offer?
Gold, Silver, Brass.
3. What is MOV (Minimum Order Value)?
$1000.
4. What is MOQ (Minimum Order Quantity)?
10 pieces for silver or 5 pieces for gold per design, with at least 3 pieces in every
stone.
5. What is the delivery duration for standard orders?
45–50 days.
6. Can I order the same design in different metals?
Yes. Share the image with us — we’ll guide you and provide the necessary support.
7. Do you provide photography and videography?
Yes.
SAMPLE ORDERS
1. What is MOV (Minimum Order Value) for samples?
No MOV.
2. What is MOQ (Minimum Order Quantity) for samples?
No MOQ.
3. What is the delivery duration for sample orders?
15 days.
4. What’s the process to place a sample order?
This offer is only for first-time buyers. Submit a sample order request, and once it’s
approved by
our team, you can place your order. If you don’t find what you’re looking for, share a
reference
image with us.
CUSTOM ORDERS
1. What is the MOQ for custom orders?
30 pieces per design and a minimum order value of $1000.
2. Is there a development charge for custom orders?
$22 per design.
3. What is the process for custom orders?
You can share your own designs or choose from our website. For custom-made orders, we’ll
prepare an offer sheet for your review. Once approved and 100% payment is received,
production will begin.
4. Can I just upload a rough sketch?
Yes.
PAYMENT
1. Why is there a surcharge on PayPal?
It is a platform fee.
2. What are the payment terms?
- Sample orders: 100% advance payment.
-
Standard orders (online payment): 50% at the time of order placement and 50% before
shipment
-
Offline payment: Bank transfer.
DELIVERY
1. Where do you ship?
Worldwide, except India.
2. Which delivery partners do you use?
UPS and FedEx.
RETURNS AND REFUNDS
RETURNS
-
Please inform us within 14 days of receipt of order via email or phone call.
-
Before we arrange for your damaged/incorrect product to be returned to us, you are
required to send us a photograph of the product. Then, it is up to the discretion of
the
VALENTINE SILVER’s quality control team to decide whether the product is approved
for
return.
-
Once we have received an e-mail notifying us of your concern with the product image
and
our quality control team has authorized the return, we will inform you on the most
mutually
convenient return method.
-
VALENTINE SILVER will replace the items free of charge (if possible) or issue a
refund for the cost of
goods to the credit/debit card used for online shopping. Refunds will only be made
after we have
received the shipment in its original packaging.
-
In case of returning the goods or refund, we will deduct the general taxes and
transportation charges.
In the event of return of goods in any case, the customer must pay the
transportation charges on both
the sides.
-
In the case of refund, the payment process will be initiated within 14 days of us
receiving the goods.
-
We are not responsible for lost or damaged packages. We are not liable for any
returns that we were
not notified about first.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE
-
Genuine quality issues.
-
Packages lost in transit.
-
In case VALENTINE SILVER’s Quality control team discovers that a wrong item has
been shipped to
you.
-
You will be paid back by the original method of payment.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES
-
Incorrect or outdated delivery address.
-
Incorrect address format including any form of a PO Box address.
-
After 3 failed delivery attempts by transportation agencies.
