1. Can I add my logo ?

There are no extra charges for adding a logo

2. What types of metal do you offer?

Gold, silver, brass

3. What is MOV (Minimum Order Value)?

$1000

4. What is MOQ (Minimum Order Quantity)?

10 pieces for silver or 5 pieces for gold per design, with at least 3 pieces in every stone.

5. What is the delivery duration for standard orders?

45 ays- 50Days

6. Can I order the same design in different metals?

Yes. Share the image with us — we’ll guide you and provide the necessary support.

7. Do you provide photography and videography?

Yes.

1. Why is there a surcharge on PayPal?

It is a platform fee.

2. What are the payment terms?

• Sample orders: 100% advance payment.
• Standard orders (online payment): 50% at the time of order placement and 50% before shipment.
• Offline payment: Bank transfer.

1. Where do you ship?

Worldwide, except India.

2. Which delivery partners do you use?

UPS and FedEx.

RETURNS:

1. Please inform us within 14 days of receipt of order via email or phone call.
2. Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then, it is up to the discretion of the VALENTINE SILVER’s quality control team to decide whether the product is approved for return.
3. Once we have received an e-mail notifying us of your concern with the product image and our quality control team has authorized the return, we will inform you on the most mutually convenient return method.
4. VALENTINE SILVER will replace the items free of charge (if possible) or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds will only be made after we have received the shipment in its original packaging.
5. In case of returning the goods or refund, we will deduct the general taxes and transportation charges. In the event of return of goods in any case, the customer must pay the transportation charges on both the sides.
6. In the case of refund, the payment process will be initiated within 14 days of us receiving the goods.
7. We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE

1. Genuine quality issues.
2. Packages lost in transit.
3. In case VALENTINE SILVER’s Quality control team discovers that a wrong item has been shipped to you.
4. You will be paid back by the original method of payment.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES

1. Incorrect or outdated delivery address.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by transportation agencies.