Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received an incorrect product. In case your order is damaged in transit or you have received a wrong product you may return them exactly the way in which they were received (unworn, with original packaging). If the delivered goods are defected then the buyer should call for return or exchange within 14 days of delivery of the goods. Our decision will be the final decision regarding the return or exchange of goods.
It is compulsory to abide by the following rules in the case of returning the product.
- Please inform us within 14 days of receipt of order via email or phone call.
- Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the VALENTINE SILVER’s quality control team to decide whether product is approved for return.
- Once we have received an e-mail notifying us of your concern with the product image and our quality control team has authorized the return we will inform you on the most mutually convenient return method.
- VALENTINE SILVER will replace the items free of charge (if possible) or issue a refund for the cost of goods to the credit/debit card used for online shopping. Refunds will only be made after we have received the shipment in its original packaging.
- In case of returning the goods or refund we will deduct the general taxes and transportation charges. In the event of return of goods in any case, the customer must pay the transportation charges on both the sides.
- In the case of refund, the payment process will be initiated inside 14 days of us receiving the goods.
- We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
- Genuine quality issues.
- Packages lost in transit.
- In case VALENTINE SILVER’s Quality control team discovers that a wrong item has been shipped to you.
- You will be paid back by the way you paid us.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by transportation agencies
- Package refused by recipient.
- The goods sent back should not have been used in any condition.
- Products returned in a used or damaged or tempered condition.
- Minor color and design variation(s). Some of the products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
- If the jewelry is not faulty or damaged.